Customer Rating: 
Summary: I cannot reccommend the iPod
Comment: I've had a 20GB iPod for 2 years now. It was sent to Apple twice in the first year to have the battery replaced! This thing has been buggy since the day I bought first loaded music. Recently, it stopped playing songs altogether. It simply skips through my entire library, one song after the next, not playing anything. Now, it simply freezes as soon as you attempt to play music. Please, don't make the same mistake I made. Don't spend 200 - 300 dollars on a piece of technology that behaves more like a piece of....well, you get the idea. I've got to run...time to get back on the phone with Apple's tech support...
Customer Rating:
Summary: Short life span
Comment: I do not recommend Apple's Ipod and IF you are going to buy one, get the extended warranty. Over the past 3.5 years, I have owned three Ipods and all three died with the same problem after about a year....the well known folder with the exclamation mark. At first it is fixable by restoring or resetting the device, but then the hard dive siezes up and you have a paper weight. I have done this three times because I own all the accessories including by beloved Bose docking station.
If you doubt my warning here, just check out Apple's Ipod support page on their web site. Right on the first page are the infamous icons that you will dread to see on Ipod (if you buy one). Also check out the support discussion board.
You've been warned.
Customer Rating:
Summary: ipod review
Comment: This mp3 player has great sound quality with the ear buds provided. We had a problem with the first refurbished one we bought. It suddenly froze up and could not be restarted. We had great service from our provider who replaced it very speedily with another newer one. It seems to be working just fine so far. We are very happy with the capacity of storage and functionality of the Apple product. Very smooth operation and intuitive function.
Customer Rating:
Summary: Excellent
Comment: For a product that was refurbished I was nervous about scratches and wear on the item. This product came in perfect condition and as promised. I can't speak for all of their items but I can definitely sa that I was satisfied with this item.
Customer Rating:
Summary: Please read this editorial before you purchase ANY iPod!! Don't do what I did and buy 2 that failed!
Comment: Ok, so if you are the average consumer, such as myself, you probably have an mp3 player of some sort. If you own an Apple iPod, then you and I along with 58 million other unsuspecting consumers have been had. BIG TIME. I too fell into the trance of the white earbuds, but no longer will I remain an Apple lemur. I bought a 4th generation iPod and was so excited that I too was going to be sporting the ultimate in mp3 players!! Boy, was I STUPID!!! I commute to Boston on the commuter rail, which is about a forty-minute ride into town, switch to the subway for 10 minutes, and then walk to my building in about 3 minutes. I am not a runner so when I say walk it's a stroll. Nothing aggressive. After about 2 and ½ months with my new toy, the problems began. Freeze ups began to occur in the middle of playing songs.
This happened everyday for a few months. I sought help from Apple at their website and performed all steps they suggest to get the iPod back on the straight and narrow. I reset it (lost all my music every time I did this), then a few months later I kept receiving a folder icon with exclamation point. I went back to the Apple website, in which I was a regular visitor, and followed their instructions for the new error (Put iPod into disk mode and reinstall the driver hardware). This happened on and off for the next few months along with the freezing thing. Then the biggie of all biggies started to happen after just one year of ownership. I got, what I thought was cute at the time, a picture of an iPod on my screen with a sad face telling me to contact Apple Support.
I proceeded to contact an iPod specialist using the phone number provided by Apple. The first thing I heard that disgusted me was my 90-day warranty was up and now had to either buy an Apple Care plan for $99.00 and have support from them for two years or pay a $50 per incident fee. Immediately I asked why as it was to my understanding that iPod was covered for 1 year from the date of purchase. I was told that yes this was correct but phone support was 90 days only. If my iPod needed service, I would have to create an account on their website and issue a request for service. I was floored by the lack of help right from the get go. You get three months to have a problem with your brand new almost $300 dollar purchase, and then you are told go away to no -man's land and submit a request, because unless you pay $50 or $99.00, human contact is not an option.
After steaming for a few moments, I realized I still had a broken iPod to fix. I proceeded to no-man's land and filled out my service request. I sent Apple my player and waited a couple of weeks for a response. Needless to say, I could have waited forever because the answer they gave was and still is unacceptable. My $299.00 technological marvel, my portable music librarian, my expensively priced modern convenience's hard drive had failed. I was out of warranty by a week or two. I inquired about the cost for repair. $268.40 to bring it back from the dead. "ARE YOU KIDDING ME!" I screamed into the poor person's unsuspecting ear on the phone. The tech said he gets that a lot and I proceeded to tell him I understood why people scream. He told me the best thing to do would be to buy another unit since the cost was comparable, in fact a bit cheaper at $249.00 and I would have a new updated unit. So, being a stupid sucker for punishment, I went out and spent $250 dollars on another 4th generation iPod. I intended to buy one as a gift for my boyfriend anyway for his birthday so this justified the purchase for me. I chalked up my lousy experience to a one-time glitch. Couldn't happen again type of thing. Well, guess what? Please read on...
He started to commute to work and after leaving the iPod in the box for months, he decided now was the time to use his new gadget. He only used it when he walked the 1 mile to and from the subway stop to work. Total 2 miles a day, walking. Needless to say, 6 months of light use and I had another stupid, little, annoying iPod picture with its brainless sad face staring back at me. It was like looking at a kid who just broke an expensive vase and could do nothing but be sorry about it.
This time, I thought I was going to get a bit of a break. After all, Apple opened up an Apple Store in a mall close to work. No need to send out the unit. I could get my painful diagnosis in person. So I make an appointment online, as you can't do that over the phone (you know they hate that human contact thing) and I show up to the "Genius Bar" to meet the iPod Genius. This guy had the T-shirt that said he was in fact an "iPod Genius". I hand over the little devil and he then proceeds to tell me what I already knew. HARD DRIVE FAILURE. I never really delved into why this cataclysmic event happened the first time with the tech guy from Apple regarding my unit, so, I figured after spending $600 on 2 products in a bid to help build Apple's employee retirement fund, I wanted some legitimate answers. I then proceed to ask the so called "iPod Genius" why this keeps happening, explaining that this is the second iPod I had purchased in a 2.5 year span and they BOTH did the same exact thing. He then went on to explain that it is a hard drive player and if it is jostled around too much, it eventually fails. He then pointed out a tiny little scratch it had received on the bottom back and said "this player took a fall. Once that happens, it's only a matter of time before failure occurs." I then explained that it may have fallen out of my hands once but it was at waist level and fell onto a kitchen floor. Hardly an abusive drop. I was not slamming the thing around like King Kong and neither was my boyfriend. The "Genius" then said that just stepping off the curb the wrong way when a song is playing or changing to another song will eventually cause hard drive failure. I then said to the "Genius" "It states on Apple's website that you can use iPod for exercise, it's a great workout companion. My boyfriend and I only WALKED with it and it got jostled enough to DIE?" So what you are telling me is you CANNOT run, walk, possibly talk, step off curbs (guess you have to float or fly), NEVER drop it, or move it around whatsoever because any or all of these events can jostle it and cause it to fail? So, stand perfectly still or pay $268.40 to repair it or $249.00 to buy a new one?" Of course, the "Genius" sat there dumbfounded and had no response.
IS APPLE SERIOUS!!! What the H#&L kind of product are they selling to consumers? They market a portable product that needs rubber padding and a steel casing just to be able to use it. The "Genius" however, did offer me 10% off a purchase of another iPod with trade in of the old one. Did he really think I was going to fall into the white earphone trance for the third time? Apple should be ashamed of their business practices. But then again, why would they even care? People think mp3 the first thing they think of is iPod. EDUCATE YOURSELF!! Do the research and turn away from the light!! If the product that they sell is that sensitive, then it should be marketed accordingly with a statement such as: "product needs to be securely fastened to the wall for use." I am totally disgusted and of course Apple is of no help, as it would affect their bottom line. People please take my advice. Upgrade you phone to an mp3 player when your "upgrade time comes you can usually do this for WAY less than an iPod, check other companies such as Creative and iRiver for their players and only use Apple for what they should be used for. Making Pies!
Summary: I cannot reccommend the iPod
Comment: I've had a 20GB iPod for 2 years now. It was sent to Apple twice in the first year to have the battery replaced! This thing has been buggy since the day I bought first loaded music. Recently, it stopped playing songs altogether. It simply skips through my entire library, one song after the next, not playing anything. Now, it simply freezes as soon as you attempt to play music. Please, don't make the same mistake I made. Don't spend 200 - 300 dollars on a piece of technology that behaves more like a piece of....well, you get the idea. I've got to run...time to get back on the phone with Apple's tech support...
Customer Rating:
Summary: Short life span
Comment: I do not recommend Apple's Ipod and IF you are going to buy one, get the extended warranty. Over the past 3.5 years, I have owned three Ipods and all three died with the same problem after about a year....the well known folder with the exclamation mark. At first it is fixable by restoring or resetting the device, but then the hard dive siezes up and you have a paper weight. I have done this three times because I own all the accessories including by beloved Bose docking station.
If you doubt my warning here, just check out Apple's Ipod support page on their web site. Right on the first page are the infamous icons that you will dread to see on Ipod (if you buy one). Also check out the support discussion board.
You've been warned.
Customer Rating:
Summary: ipod review
Comment: This mp3 player has great sound quality with the ear buds provided. We had a problem with the first refurbished one we bought. It suddenly froze up and could not be restarted. We had great service from our provider who replaced it very speedily with another newer one. It seems to be working just fine so far. We are very happy with the capacity of storage and functionality of the Apple product. Very smooth operation and intuitive function.
Customer Rating:
Summary: Excellent
Comment: For a product that was refurbished I was nervous about scratches and wear on the item. This product came in perfect condition and as promised. I can't speak for all of their items but I can definitely sa that I was satisfied with this item.
Customer Rating:
Summary: Please read this editorial before you purchase ANY iPod!! Don't do what I did and buy 2 that failed!
Comment: Ok, so if you are the average consumer, such as myself, you probably have an mp3 player of some sort. If you own an Apple iPod, then you and I along with 58 million other unsuspecting consumers have been had. BIG TIME. I too fell into the trance of the white earbuds, but no longer will I remain an Apple lemur. I bought a 4th generation iPod and was so excited that I too was going to be sporting the ultimate in mp3 players!! Boy, was I STUPID!!! I commute to Boston on the commuter rail, which is about a forty-minute ride into town, switch to the subway for 10 minutes, and then walk to my building in about 3 minutes. I am not a runner so when I say walk it's a stroll. Nothing aggressive. After about 2 and ½ months with my new toy, the problems began. Freeze ups began to occur in the middle of playing songs.
This happened everyday for a few months. I sought help from Apple at their website and performed all steps they suggest to get the iPod back on the straight and narrow. I reset it (lost all my music every time I did this), then a few months later I kept receiving a folder icon with exclamation point. I went back to the Apple website, in which I was a regular visitor, and followed their instructions for the new error (Put iPod into disk mode and reinstall the driver hardware). This happened on and off for the next few months along with the freezing thing. Then the biggie of all biggies started to happen after just one year of ownership. I got, what I thought was cute at the time, a picture of an iPod on my screen with a sad face telling me to contact Apple Support.
I proceeded to contact an iPod specialist using the phone number provided by Apple. The first thing I heard that disgusted me was my 90-day warranty was up and now had to either buy an Apple Care plan for $99.00 and have support from them for two years or pay a $50 per incident fee. Immediately I asked why as it was to my understanding that iPod was covered for 1 year from the date of purchase. I was told that yes this was correct but phone support was 90 days only. If my iPod needed service, I would have to create an account on their website and issue a request for service. I was floored by the lack of help right from the get go. You get three months to have a problem with your brand new almost $300 dollar purchase, and then you are told go away to no -man's land and submit a request, because unless you pay $50 or $99.00, human contact is not an option.
After steaming for a few moments, I realized I still had a broken iPod to fix. I proceeded to no-man's land and filled out my service request. I sent Apple my player and waited a couple of weeks for a response. Needless to say, I could have waited forever because the answer they gave was and still is unacceptable. My $299.00 technological marvel, my portable music librarian, my expensively priced modern convenience's hard drive had failed. I was out of warranty by a week or two. I inquired about the cost for repair. $268.40 to bring it back from the dead. "ARE YOU KIDDING ME!" I screamed into the poor person's unsuspecting ear on the phone. The tech said he gets that a lot and I proceeded to tell him I understood why people scream. He told me the best thing to do would be to buy another unit since the cost was comparable, in fact a bit cheaper at $249.00 and I would have a new updated unit. So, being a stupid sucker for punishment, I went out and spent $250 dollars on another 4th generation iPod. I intended to buy one as a gift for my boyfriend anyway for his birthday so this justified the purchase for me. I chalked up my lousy experience to a one-time glitch. Couldn't happen again type of thing. Well, guess what? Please read on...
He started to commute to work and after leaving the iPod in the box for months, he decided now was the time to use his new gadget. He only used it when he walked the 1 mile to and from the subway stop to work. Total 2 miles a day, walking. Needless to say, 6 months of light use and I had another stupid, little, annoying iPod picture with its brainless sad face staring back at me. It was like looking at a kid who just broke an expensive vase and could do nothing but be sorry about it.
This time, I thought I was going to get a bit of a break. After all, Apple opened up an Apple Store in a mall close to work. No need to send out the unit. I could get my painful diagnosis in person. So I make an appointment online, as you can't do that over the phone (you know they hate that human contact thing) and I show up to the "Genius Bar" to meet the iPod Genius. This guy had the T-shirt that said he was in fact an "iPod Genius". I hand over the little devil and he then proceeds to tell me what I already knew. HARD DRIVE FAILURE. I never really delved into why this cataclysmic event happened the first time with the tech guy from Apple regarding my unit, so, I figured after spending $600 on 2 products in a bid to help build Apple's employee retirement fund, I wanted some legitimate answers. I then proceed to ask the so called "iPod Genius" why this keeps happening, explaining that this is the second iPod I had purchased in a 2.5 year span and they BOTH did the same exact thing. He then went on to explain that it is a hard drive player and if it is jostled around too much, it eventually fails. He then pointed out a tiny little scratch it had received on the bottom back and said "this player took a fall. Once that happens, it's only a matter of time before failure occurs." I then explained that it may have fallen out of my hands once but it was at waist level and fell onto a kitchen floor. Hardly an abusive drop. I was not slamming the thing around like King Kong and neither was my boyfriend. The "Genius" then said that just stepping off the curb the wrong way when a song is playing or changing to another song will eventually cause hard drive failure. I then said to the "Genius" "It states on Apple's website that you can use iPod for exercise, it's a great workout companion. My boyfriend and I only WALKED with it and it got jostled enough to DIE?" So what you are telling me is you CANNOT run, walk, possibly talk, step off curbs (guess you have to float or fly), NEVER drop it, or move it around whatsoever because any or all of these events can jostle it and cause it to fail? So, stand perfectly still or pay $268.40 to repair it or $249.00 to buy a new one?" Of course, the "Genius" sat there dumbfounded and had no response.
IS APPLE SERIOUS!!! What the H#&L kind of product are they selling to consumers? They market a portable product that needs rubber padding and a steel casing just to be able to use it. The "Genius" however, did offer me 10% off a purchase of another iPod with trade in of the old one. Did he really think I was going to fall into the white earphone trance for the third time? Apple should be ashamed of their business practices. But then again, why would they even care? People think mp3 the first thing they think of is iPod. EDUCATE YOURSELF!! Do the research and turn away from the light!! If the product that they sell is that sensitive, then it should be marketed accordingly with a statement such as: "product needs to be securely fastened to the wall for use." I am totally disgusted and of course Apple is of no help, as it would affect their bottom line. People please take my advice. Upgrade you phone to an mp3 player when your "upgrade time comes you can usually do this for WAY less than an iPod, check other companies such as Creative and iRiver for their players and only use Apple for what they should be used for. Making Pies!